---

Frequently Asked Questions

Q: 1. Is the spot/UV raised?
A: No, the spot/UV is not raised.

Q: 2. How long will it take for me to receive my hang tags?
A: If you live in Florida, you will receive hang tags in approximately five or six business days. Our production department is closed on weekends. For delivery times in other states, please contact us.

Q: 3. Do I have to pay shipping for my hang tags?
A: If you live in Florida, you don't have to pay shipping. For shipping costs to Puerto Rico and other states please contact us.

Q: 4. How thick are hang tags?
A: 16pt thick (equal to .016 of an inch). Each point (pt) is equal to .001 of an inch, to give you a frame of reference.

Q: 5. I have an idea of the design, can you create the artwork for me?
A: If you have an idea for your design, but do not have a digital file prepared by a graphic designer ready to print, you will need to create the artwork. We offer design services, please contact us for a quote.

Q: 6. if I have my own design. How do I set up my artwork files? What are your file specifications?
A: To ensure the printing quality of your cards, your design must meet certain technical specifications required by our production department. When creating a Spot UV job, you must include a Spot UV template file along with the regular print file. The Spot UV template file is used to show where the UV coating needs to be applied and it must match 100% with the artwork.


Please use only C=60 M=40 Y=40 K=100 rich black color to indicate where you would like the UV. Do not use shadows, glows or grayscale images. White will indicate no UV. If you don't use C=60 M=40 Y=40 K=100 rich black color we can't print spot UV on your cards.

Files to submit: 3. Front side, front side w/Spot UV file and back side. Remove all crop marks/bleed otherwise they will be printed.


For better quality we recommend creating mask files in vector based programs such as Illustrator.

Bleed should be 0.0625 "on each side (top, bottom, left and right) and should extend beyond the cut line, this will be trimmed from the product during the final cut phase. Keep all text at least 0.50 "from the edge. The final size of your art, with the margin should be 3.625 "x 2.125". However, at the time of printing and cutting your cards will have a standard size of 2 "x 3.5".
Templates: Our template is used as a guide or reference to show general placement of logos/graphic elements, however, when submitting the artwork, you must submit it without the guidelines, otherwise they would be printed. See image below for example. To get template click on the following link:

Template hang tags 2"x3.5"
Template hang tags 2"x2"
Template hang tags 1.75"x3.5"

Accepted files: JPG or PDF format, 300 dpi, CMYK coloring. Please provide ready to print files & in good quality. If you have any questions or doubts please contact us .



Q: 7. How do I submit my design to approve it?
A: To send us your design, click on the following link send design or email us info@codiexpress.com.