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Frequently Asked Questions

Q: 1. How long will it take for me to receive my letterheads?
A: If you live in Florida, you will receive letterheads in approximately five or six business days. Our production department is closed on weekends. For delivery times in other states, please contact us.

P: 2. If I only want to print the logo with the address and telephone number, does it have an additional design cost?
R: No, logo and contact information are included (without a specific design).

Q: 3. Do I have to pay shipping for my letterheads?
A: If you live in Florida, you don't have to pay shipping. For shipping costs to Puerto Rico and other states please contact us.

Q: 4. How thick are envelopes?
A: 9pt thick (equal to .0092 of an inch). Each point (pt) is equal to .001 of an inch, to give you a frame of reference.

Q: 5. I have an idea of the design, can you create the art for me?
A: If you have an idea of how to make your cards, but do not have a digital file prepared by a graphic designer to print, you will need to create the art. We offer design service, please contact us for a quote.

Q: 6. If I have my own design. How do I set up my art files? What are your file specifications?
A: To ensure the printing quality of your envelopes, your design must meet certain technical specifications required by our production department. Bleed should be 0.0625 "on each side (top, bottom, left and right) and should extend beyond the cut line, this will be trimmed from the product during the final cut phase. Keep all text at least 0.50 "from the edge. The final size of your art, with the margin should be 8.625" x 11.125". However, at the time of printing and cutting your cards will have a size of 8.5"x 11".

Templates: Our template is used as a guide or reference to show general placement of logos/graphic elements, however, when submitting the artwork, you must submit it without the guidelines, otherwise they would be printed. See image below for example. To get template click on the following link:

Template letterheads 8.5" x 11"

Accepted files: JPG or PDF format, 300 dpi, CMYK coloring. Please provide ready to print files & in good quality. If you have any questions or doubts please contact us .



Q: 8. How do I submit my design to approve it?
A: To send us your design, click on the following link send design or email us info@codiexpress.com.