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Frequently Asked Questions

Q: 1. How long will it take for me to receive my order?
A: If you live in Florida or Texas, you will receive your order in approximately nine or ten business days. Our production department is closed on weekends. For delivery times in other states, please contact us.

Q: 2. If I have my own design. How do I set up my artwork files? What are your file specifications?
A: To ensure the printing quality of your mug, your design or picture must meet certain technical specifications required by our production department. Templates: Our template is used as a guide or reference to show general placement of logos/graphic elements, however, when submitting the artwork, you must submit it without the guidelines, otherwise they would be printed. See image below for example. To get template click on the following link:

Template Magic Mug 11oz

Accepted files: JPG or PDF format, 350 dpi, RGB coloring. Please provide ready to print files & in good quality. If you have any questions or doubts please contact us .



Q: 3. How do I submit my design to approve it?
A: To send us your design, click on the following link send design .