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Frequently Asked Questions

Q: 1. How long will it take for me to receive my order?
A: If you live in Florida, you will your order in approximately four or five business days. Our production department is closed on weekends. For delivery times in other states, please contact us.

Q: 2. Can I re-insert another banner into the hardware?
A: No. The hardware inside uses a spring which can cause damage or injury if handled improperly.

Q: 3. I have an idea of the design, can you create the artwork for me?
A: If you have an idea for your design, but do not have a digital file prepared by a graphic designer ready to print, you will need to create the artwork. We offer design services, please contact us for a quote.

Q: 4. If I have my own design. How do I set up my artwork files? What are your file specifications?
A: To ensure the printing quality of your order, your design must meet certain technical specifications required by our production department.

Templates: Our template is used as a guide or reference to show general placement of logos/graphic elements, however, when submitting the artwork, you must submit it without the guidelines, otherwise they would be printed. See image below for example. To get template click on the following link:

Template 10mil Deluxe Retractable Banner Stand 33" (0.83m) x 80" (2.03m)

Accepted files: JPG or PDF format, 300 dpi, CMYK coloring. Please provide ready to print files & in good quality. If you have any questions or doubts please contact us .




Q: 5. How do I submit my design to approve it?
A: To send us your design, click on the following link send design or email us info@codiexpress.com.